:root{--bg:#FCFCFD;--panel:#FFFFFF;--rail:#F7F8FA;--rail-hover:#EEF0F4;--ink:#1A1D21;--ink-soft:#3A3F46;--muted:#6B7280;--faint:#9AA1AC;--line:#E8EAED;--line-soft:#F0F1F4;--accent:#3B5BDB;--accent-soft:#EAEEFB;--accent-ink:#2C46A8;--good:#1F9D6B;--good-soft:#E6F5EE;--warn:#B8791E;--warn-soft:#FBF1DE;--crit:#CC463B;--crit-soft:#FBE9E7;--idle:#8A919C;--idle-soft:#EEF0F3;--violet:#7C4DDB;--violet-soft:#F0EAFB;--teal:#0E9488;--teal-soft:#E1F4F2;--radius:9px;--sans:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;--mono:"IBM Plex Mono",ui-monospace,"SF Mono",Menlo,monospace;--shadow:0 1px 2px rgba(20,25,35,.04),0 1px 3px rgba(20,25,35,.03)}*{box-sizing:border-box}body,html{margin:0;height:100%}body{background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased;display:grid;grid-template-columns:236px 1fr;height:100vh;overflow:hidden}.tnum{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}a{color:inherit}.side{background:var(--rail);border-right:1px solid var(--line);display:flex;flex-direction:column;height:100vh;overflow-y:auto}.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px}.brand .glyph{width:26px;height:26px;border-radius:7px;background:var(--accent);display:grid;place-items:center;color:#fff;flex:none;box-shadow:0 1px 2px rgba(59,91,219,.35)}.brand .name{font-weight:600;letter-spacing:-.01em}.brand .name span{color:var(--faint);font-weight:500}.nav{padding:4px 10px 10px;display:flex;flex-direction:column;gap:1px}.nav .cat{font-family:var(--mono);font-size:10.5px;letter-spacing:.09em;text-transform:uppercase;color:var(--faint);padding:14px 8px 5px;font-weight:500}.nav a{display:flex;align-items:center;gap:10px;padding:7px 8px;border-radius:7px;color:var(--ink-soft);text-decoration:none;cursor:pointer;font-weight:450;transition:background .12s,color .12s}.nav a svg{width:16px;height:16px;flex:none;stroke:var(--muted);stroke-width:1.6}.nav a:hover{background:var(--rail-hover)}.nav a.active{color:var(--ink);font-weight:550;box-shadow:var(--shadow)}.nav a.active svg{stroke:var(--accent)}.nav a .count{margin-left:auto;font-family:var(--mono);font-size:10.5px;color:var(--faint);background:var(--rail-hover);border-radius:20px;padding:1px 7px}.nav a.active .count{background:var(--accent-soft);color:var(--accent-ink)}.nav a .dot{margin-left:auto;width:6px;height:6px;border-radius:50%;background:var(--crit)}.side .spacer{flex:1 1}.user{display:flex;align-items:center;gap:10px;margin:6px 12px 14px;padding:9px 10px;border-radius:8px;border:1px solid var(--line);background:#fff;cursor:pointer}.user:hover{border-color:#D3D7DD;background:#fafbfc}.user .av{width:26px;height:26px;border-radius:50%;background:linear-gradient(135deg,#3B5BDB,#6C8AF0);color:#fff;display:grid;place-items:center;font-size:11px;font-weight:600;flex:none}.user 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var(--line);background:#fff;color:var(--ink-soft);padding:7px 12px;border-radius:8px;display:inline-flex;align-items:center;gap:7px;transition:border-color .12s,background .12s;white-space:nowrap}.btn svg{width:14px;height:14px;stroke:currentColor;stroke-width:1.7}.btn:hover{border-color:#D3D7DD;background:#fafbfc}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:#3350C8}.view{padding:22px 28px 70px;animation:fade .2s ease}@keyframes fade{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.card .hd{padding:13px 16px;border-bottom:1px solid var(--line-soft);display:flex;align-items:center;gap:10px}.card .hd h3{margin:0;font-size:13px;font-weight:600;letter-spacing:-.01em}.card .hd .meta{margin-left:auto;font-size:11.5px;color:var(--faint);font-family:var(--mono)}.card 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6px;border-radius:7px;background:var(--accent-soft);color:var(--accent-ink);cursor:pointer;border:1px solid transparent;transition:border-color .12s}.wf-chip:hover{border-color:#C3CEF4}.wf-chip svg{width:12px;height:12px;stroke:var(--accent);stroke-width:1.8}.wf-chip .step{font-family:var(--mono);font-size:10px;opacity:.85}.wf-chip.muted{background:var(--idle-soft);color:var(--idle)}.wf-chip.muted svg{stroke:var(--idle)}table{width:100%;border-collapse:collapse;font-size:13px}thead th{text-align:left;font-weight:500;color:var(--muted);font-size:11px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.05em;padding:9px 14px;border-bottom:1px solid var(--line);background:#fbfbfc}tbody td{padding:11px 14px;border-bottom:1px solid var(--line-soft);vertical-align:middle}tbody tr:last-child td{border-bottom:none}tbody tr{transition:background .1s}tbody tr:hover{background:#FBFBFD}td .lead{font-weight:550}.subtle,td 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svg{width:10px;height:10px;stroke:var(--accent);stroke-width:2}.toggle{width:34px;height:19px;border-radius:20px;background:var(--good);position:relative;cursor:pointer;flex:none}.toggle:after{content:"";position:absolute;top:2px;left:17px;width:15px;height:15px;border-radius:50%;background:#fff;transition:left .15s}.toggle.off{background:#CFD3DA}.toggle.off:after{left:2px}.wf-row{display:grid;grid-template-columns:1fr repeat(4,minmax(84px,110px)) 110px;grid-gap:14px;gap:14px;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line-soft)}.wf-row:last-child{border-bottom:none}.wf-row.head{background:#fbfbfc;border-bottom:1px solid var(--line)}.wf-row.head span{font-family:var(--mono);font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}.wf-name{display:flex;align-items:center;gap:11px}.wf-ic{width:32px;height:32px;border-radius:8px;background:var(--accent-soft);display:grid;place-items:center;flex:none}.wf-ic 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.n{margin-left:auto;font-family:var(--mono);font-weight:600;padding-left:18px}.mbar{display:flex;align-items:center;gap:13px;background:#fff;border:1px solid var(--line);border-radius:11px;padding:12px 16px;margin-bottom:14px;box-shadow:var(--shadow)}.mbar .gtile{width:36px;height:36px;border-radius:9px;background:#FCE9E7;display:grid;place-items:center;flex:none}.mbar .gtile svg{width:18px;height:18px;stroke:#EA4335;stroke-width:1.7}.mbar .addr{font-weight:600;font-size:13px}.mbar .syncline{font-size:11.5px;color:var(--muted);display:flex;align-items:center;gap:6px;margin-top:1px}.mbar .pulse{width:7px;height:7px;border-radius:50%;background:var(--good);box-shadow:0 0 0 0 rgba(31,157,107,.5);animation:pulse 2s infinite}@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(31,157,107,.5)}70%{box-shadow:0 0 0 6px rgba(31,157,107,0)}to{box-shadow:0 0 0 0 rgba(31,157,107,0)}}@media (prefers-reduced-motion:reduce){.mbar .pulse{animation:none}}.mbar .team{margin-left:auto;align-items:center;gap:10px}.mbar .stack,.mbar .team{display:flex}.mbar .stack .av-sm{margin-left:-8px;box-shadow:0 0 0 2px #fff}.mbar .stack .av-sm:first-child{margin-left:0}.mbdd{position:relative}.mbdd>summary{list-style:none;cursor:pointer}.mbdd>summary::-webkit-details-marker{display:none}.mbdd>summary .av-sm{width:20px;height:20px;font-size:9px}.mbmenu{position:absolute;right:0;top:calc(100% + 8px);width:308px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 14px 34px rgba(20,25,35,.17);z-index:25;padding:7px}.mbcat{font-family:var(--mono);font-size:10px;letter-spacing:.06em;text-transform:uppercase;color:var(--faint);padding:9px 10px 4px}.mbitem{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;cursor:pointer}.mbitem:hover{background:var(--rail)}.mbitem.sel{background:var(--accent-soft)}.mbitem .mn{font-weight:600;font-size:12.5px}.mbitem .me{font-size:10.5px;color:var(--faint);font-family:var(--mono)}.mbitem .rt{margin-left:auto;display:flex;align-items:center;gap:7px}.unreadn{font-family:var(--mono);font-size:10.5px;background:var(--accent);color:#fff;border-radius:20px;padding:1px 7px;min-width:20px;text-align:center}.adminbar{display:flex;align-items:flex-start;gap:10px;background:var(--warn-soft);border:1px solid #ebd9b4;border-radius:9px;padding:11px 14px;margin-bottom:14px;font-size:12.5px;color:#8A6516}.adminbar svg{width:15px;height:15px;stroke:var(--warn);stroke-width:1.8;flex:none;margin-top:1px}.adminbar b{color:#6E5010}.inbox{display:grid;grid-template-columns:320px 1fr;grid-gap:0;gap:0;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:#fff;height:calc(100vh - 190px);box-shadow:var(--shadow)}.conv-list{border-right:1px solid var(--line);overflow-y:auto}.conv{padding:12px 14px;border-bottom:1px solid var(--line-soft);cursor:pointer;display:flex;gap:10px}.conv:hover{background:#FBFBFD}.conv.sel{background:var(--accent-soft)}.conv .meta-row{display:flex;align-items:center;gap:6px}.conv .nm{font-weight:600;font-size:12.5px}.conv .tm{margin-left:auto;font-size:10.5px;color:var(--faint);font-family:var(--mono)}.conv .snip{font-size:11.5px;color:var(--muted);margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}.conv .src{font-size:10px;color:var(--faint);font-family:var(--mono);margin-top:4px}.reader{display:flex;flex-direction:column;overflow:hidden}.reader .rhd{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px}.reader .thread{flex:1 1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:14px;background:#FCFCFD}.msg{max-width:76%;padding:11px 14px;border-radius:12px;font-size:12.5px;line-height:1.5}.msg.in{background:#fff;border:1px solid var(--line);border-top-left-radius:3px}.msg.out{background:var(--accent-soft);align-self:flex-end;border-top-right-radius:3px;color:var(--ink)}.msg .mt{font-size:10px;color:var(--faint);margin-top:6px;font-family:var(--mono)}.reader .compose{border-top:1px solid var(--line);padding:12px 14px;display:flex;gap:10px;align-items:center}.reader .compose input{flex:1 1;border:1px solid var(--line);border-radius:20px;padding:9px 14px;font-family:var(--sans);font-size:12.5px}.dialer{display:grid;grid-template-columns:1fr 300px;grid-gap:14px;gap:14px}.callqueue .q{display:flex;align-items:center;gap:12px;padding:12px 14px;border-bottom:1px solid var(--line-soft)}.callqueue .q:last-child{border-bottom:none}.callqueue .q.active{background:var(--accent-soft)}.callqueue .q .idx{font-family:var(--mono);color:var(--faint);font-size:12px;width:18px}.dialpad{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:9px;gap:9px;margin:14px 0}.dialpad button{aspect-ratio:1.4;border:1px solid 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